Emirates Post Group (EPG) has strengthened its position as an organization that adheres to the highest standards of quality, productivity and efficiency after being recertified and was awarded an ISO 9001:2015 certificates for another three years by TÜV NORD, a global provider of auditing and certification services. The recertification, which is based on a new outlined scope, reaffirms the Group’s commitment to high quality management systems with efficient operational processes, continuous improvement and providing services and products that meet requirements of both customer and regulators.

The certificates have been issued to Emirates Post Group’s Regulatory and Licensing Department; and Emirates Post’s International Business Unit; Parcels and Express Business Unit; and Retail Business Unit. In addition, Emirates Post Group’s Quality Management System (QMS) has earned a general certificate. ISO 9001 QMS is the world’s most popular quality management standard, which testifies the quality of products and services provided by a business.

Abdulla Mohammed Alashram, Group CEO of Emirates Post Group, said: “These certificates are testaments to our commitment to serving the country and the region with an efficiency that is at par with the highest international standards. Our various business units take their duties with utmost dedication to deliver fast, quality, innovative, and efficient services. This has enabled us to pass the auditing process and obtain the certificates successfully. For that, I extend my gratitude to our hardworking and reliable team that strive to excel in what they do.”

“ISO 9001 recertification declares the ability of an organization to meet and exceed clients’ expectations. Through this ISO standard, Emirates Post Group and Emirates Post have reaffirmed their commitment to achieving and maintaining organizational efficiency, service quality, and increased productivity. It also reflects our customer-focused approach that guarantees that our communities receive the best services according to their needs,” added Alashram.

This certification covers EPG’s key operations and services, reflecting its compliance with globally recognized standards and keenness to implement the best industry practices for the benefit of its customers, partners, and stakeholders.